We know that when it comes to installing an electric shower, even the most experienced of installers can have questions about a product or installation. In these FAQ Features, we highlight some of the frequently asked questions that our Customer Services team are asked by the professional installer every day.
Should you seal around an electric shower on a wall?
Under no circumstances should an electric shower be sealed to the wall. There are short ‘spacers’ in each corner of the shower’s rear-casing which keep it proud of the wall by a few millimetres. This allows ventilation around the side and back of the shower module. Without this ventilation, it may be prone to condensation or over-hearing, which will subsequently cause failure of, or damage to, the internal components. Water or electric supplies that come in from behind the unit must be sealed to prevent water entering the building structure.
When fitting an electric shower, what is the required water pressure?
For a mains water operated electric shower to operate, typically a minimum maintained pressure of between 0.7 and 1 bar is required. For a gravity pumped electric, the minimum head required would be between 0.008 to a maximum of 1 bar. A ‘maintained pressure’ (also known as ‘running pressure’) exists when other draw offs are being used.
When replacing a 9.5kW electric shower with a 10.8kW, the MCB tips out each time it’s used. Why is this?
First, check the MCB current rating; a shower of this kilowatt rating should have a 45 amp. Importantly, the circuit (the cable and associated switchgear) must be able to handle the increased load imposed upon it without overheating. The relevant wiring regulations must be adhered to here. The MCB terminal connections may be loose leading to overheating, which will operate the device.
When fitting an electric shower, the unit refuses to work even when the controls are at low and cold. What is likely to be causing this?
Following the correct safety procedure, check for a mains voltage at the terminal block, using a multi-meter or similar test instrument. A neon screwdriver or ‘glow stick’ will not check for a neutral fault. If there is power, check that the water supply to the shower has been turned on, and that the inlet filter is clear. Next, confirm a maintained water pressure sufficient to operate the shower. Finally, complete a component continuity check within a correctly isolated shower to find the failed component, checking the continuity of the tank top mounted thermal switch.
A customer wants to know how much an electric shower costs to operate – is there an average?
This is entirely dependent on how much your customer is paying for their electricity. As an example, a 10.8kW shower operating on a 240V electrical supply, with an electricity unit cost of 16p would cost approximately 2.88p per minute to run. Put simply, a 10 minute shower would cost roughly 30p.
Have a question on electric showers?
We would love to hear from you. Give our Customer Services team a call on 0844 571 5000.