Delivery & Returns
We offer free standard delivery and free returns when purchasing through the Mira Showers website or through our contact centre. Please find our terms and conditions along with our frequently asked questions below when it comes to delivery and returns.
How Can I Place An Order Direct With Mira Showers?
Orders can be placed online or with our UK based contact centre.
It’s quick and easy to place your order online. Simply find the product(s) you would like to buy, click on the ‘Add to basket’ button and either continue shopping or once ready to purchase click checkout. You will need to register an account but this will speed the checkout process by entering your address and payment details. You can purchase our showers, parts and accessories including a select range of our shower spares parts. Our full range of shower spare parts can be purchased through our contact centre over the phone, as well as our full range of showers and accessories. If you would like to order via telephone and speak to one of our customer service representatives then please call us on 0800 0014040.
How Can I Pay?
We offer various ways for you to pay for your order, including Visa, MasterCard & Maestro
How Much Are Your Delivery Charges?
We offer a free standard delivery across all our products.
How long will my delivery take?
Our free standard delivery will usually be delivered within 2-3 days.
Do You Do Next Day Delivery?
Unfortunately, our next day delivery service is temporarily unavailable. Our free standard delivery is still available across all orders.
Can I Track My Order?
For online orders on account registration, you are required to enter an e-mail address and this e-mail address will be used to keep you updated on your delivery. When your order is placed you will receive an e-mail from the courier service with your consignment number and link to the courier's tracking service where available.
Can I Collect A Product?
No, we currently don’t offer any form of a collection service.
What If I Have A Problem With A Product On Delivery?
On the rare occasion that there is an issue with a product in delivery, please call us on 0800 001 4040 and we will do our best with the courier to rectify the situation quickly and to your satisfaction.
What Happens If I’m Not Here When Delivery Is Attempted?
If you’re not home, the courier will leave a calling card and you will also receive a notification by email or text confirming this.
The card and notification will give you instructions for how you can select your preferred re-delivery option.
Can You Leave My Delivery With Neighbour?
We can only deliver to the shipping address given on the order. Once the delivery of your items has been completed, any loss or damage to the goods is at your own risk.
I’ve Received The Wrong Product, What Can I Do?
Please call us as soon as possible on 0800 001 4040 quoting your order reference number, your order email address and the name of the product that you have received and we will arrange collection of the product at your earliest convenience.
Can I Order An Item That Is Not Currently In Stock?
Yes, our team are able to arrange pre-orders, please contact our customer service team on 0800 001 4040
Do You Offer An Installation Service?
Our Shower Replacement service include a brand new shower installed by our nationwide team of Field Service Technicians. This service is available across a wide range of our showers. To discuss your options and book your Shower Replacement service please contact our customer service team on 0800 001 4040.
What Is Your Return Policy?
Returning an item to us is quick, easy and free. If for any reason you are not happy with a product you’ve purchased, you can return it to us within 28 days for a refund. Once we’ve inspected the item, we’ll refund the price you paid, back to your original payment method. We do our best to accept all returns, however, should an item have been used or installed, we will unable to accept the return and will call you to discuss your options. It normally takes around 10 days for us to receive and refund your parcel – we’ll drop you an email once we’ve received it. Depending upon your card issuer, it can take up to 5 days for the refund to show in your account.
How Do I Arrange A Return?
All returns are free. To return your order simply contact us on 0800 001 4040 quoting your order number, postcode and reference number. If you have ordered a shower from us we will arrange a convenient collection date for our courier to collect your product.
If Purchased From Another Outlet Can I Return Directly To You?
We are unable to accept returned items from other outlets. Please return your product to the outlet where you bought it who should be happy to offer you a full refund. If you purchased a shower accessory or shower spare part we will send you a Royal Mail free postal return label for you to send us the product back.
Can I Return An Item For An Exchange Instead Of A Refund?
We are currently unable to offer a direct exchange so please return your product to us and place a new order. If you would like some help choosing a different product, our Customer Services Team are more than happy to help so please call us on 0800 001 4040.
Where Can I Find My Order Number?
You can view your order number on the order or order confirmation email we sent to you. If you are an account holder, you can log into My Account and click on Orders to view your order number.
What Can I Do If I Am Unable To Print My Returns Label?
If you are unable to print a returns label, we can help you – just contact us on 0800 001 4040, include your order number and reason for return and we’ll send a returns label to you in the post.
How Do I Track My Return?
You can track the journey of your return as soon as your product has been collected. You will be given a consignment number when you call us to arrange your collection. You can then use this number to track your order directly on the carrier website. If you’re unable to view tracking information straight away, this is likely to be because the carrier hasn’t collected the parcel yet and should be updated as soon as they do.
I Received A Faulty Item
We’re really sorry about that, please return the faulty item to us for a full refund. All you need to do is call us to arrange your returns collection. You will be given a tracking number for you to track your parcel. Once your parcel has arrived with us and we’ve taken a look, we’ll process your refund. We are currently unable to do a direct exchange so please return your product to us and place a new order. If you would like some help choosing a different product, our Customer Services Team are more than happy to help so please call us on 0800 001 4040. If the fault with your product occurs after it has been installed and within its guarantee period, please call us on 0800 001 4040 to arrange a prompt repair service.
I Received An Incorrect Item
We’re really sorry about that, please return the incorrect item to us for a full refund. All you need to do is call us to arrange your returns collection. You will be given a tracking number for you to track your parcel. Once your parcel has arrived with us and we’ve taken a look, we’ll process your refund. We are currently unable to do a direct exchange so please return your product to us and place a new order. If you would like some help choosing a different product, our Customer Services Team are more than happy to help so please call us on 0800 001 4040.
Have You Received My Returned Items?
Please allow 5 days for your parcel to reach us – we’ll send you an email to let you know when we’ve got it.
When Will I Receive My Refund?
As soon as your parcel reaches us, we’ll send you an email and complete your refund. Depending on your card issuer, it can then take up to 5 days for the refund to show on your account.
How Can I Dispose of My Old Electrical Product?
If it is time for a shower upgrade or your old shower has failed, it’s important to consider a responsible way to dispose of your old product. But the good news is, there are safe alternatives to recycle and reuse your old product. To find out what these alternatives are and for more detail on how you can responsibly recycle your old product, visit www.repic.co.uk/consumers.
Alternatively, if you have purchased a new shower, directly from us, either through our website or contact centre, to replace your old Electric, Power or Digital shower, you will be eligible for our Consumer WEEE (Waste Electrical & Electronic Equipment) Disposal Programme. As part of the programme, we safely dispose and recycle your old shower. So, you can rest assured that we will dispose of your old product in the most environmentally friendly way.
If you qualify and wish to return an Electric, Power or Digital shower that is no longer in use, please return to:
Consumer WEEE Returns,
Kohler Mira,
Cromwell Road,
Cheltenham
GL52 5EP
Please note that any charges for postage will be at the cost of the sender. Unfortunately, we are unable to accept the return of any loose batteries.
Restricted postcodes for next day delivery:
