You’ll love your new Mira product. If not, we offer free returns within 28 days for a full refund. Scroll down for details - terms and conditions apply.

Returning a shower

Returning your product is easy – just follow the simple steps below.


Get in touch

Give us a call for free on 0800 001 4040 or email us at


Tell us the details

We’ll need your order number and postcode – so please have these to hand.


Arrange a collection

Our courier will pick up your shower from your chosen address, free of charge.

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Returning something else?

Simply get in touch to request a free returns label – then drop by your local post office to send your product back to us.

Find your order details

Log into your Mira account to quickly check the status for all your orders. Not got an account yet? Sign up now – it’s quick and easy.

Returns FAQs

Get answers to common questions regarding returns.

Returning an item to us is quick, easy and free. If for any reason you are not happy with a product you’ve purchased, you can return it to us within 28 days for a refund. Once we’ve inspected the item, we’ll refund the price you paid, back to your original payment method. We do our best to accept all returns, however, should an item have been used or installed, we will unable to accept the return and will call you to discuss your options. It normally takes around 10 days for us to receive and refund your parcel – we’ll drop you an email once we’ve received it. Depending upon your card issuer, it can take up to 5 days for the refund to show in your account.

All returns are free. To return your order simply contact us on 0800 001 4040 quoting your order number, postcode and reference number. If you have ordered a shower from us we will arrange a convenient collection date for our courier to collect your product.

We are currently unable to offer a direct exchange so please return your product to us and place a new order. If you would like some help choosing a different product, our Customer Services Team are more than happy to help so please call us on 0800 001 4040.

You can view your order number on the order or order confirmation email we sent to you. If you are an account holder, you can find your order number and details in the ‘orders’ section of your account. Click here to login.

Looking for delivery information?

Enjoy free standard delivery when you order direct from Mira – online or over the phone.

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