Please see below our recommendations for resolving the temperature issue from your tap. If none of the suggestions resolve your problem, you can call our Customer Services Team for advice.
Is this a new or recent installation?
For Monlobloc taps: The tap may have been fitted with reversed supplies. You will need to contact your installer to check this.
If this has not resolved the issue:
For all hot and mixer taps: Hot water is not reaching the tap. Please ensure there is a hot supply to the tap. Contact your installer to check the supply.
Is this an existing installation?
Please ensure there is a hot supply to the tap. If your tap is connected to a Combination Boiler ensure it is firing up. If connected to an Unvented Cylinder or Thermal Store, please check you have hot water in the rest of your property.
If this has not resolved the issue, please contact our Customer Service Team for potential repair options or for further advice. We currently do not offer our supply and fit service on our taps. You can reach our Customer Service Team by using the contact us form.
