Please see below our recommendations for resolving the flow issue from your mixer shower. If none of the suggestions resolve your problem, you can book a service repair online. If your shower is still within warranty please contact our Customer Service team by using the contact us form.
We recommend that you check the following:
- Ensure there is a sufficient water supply to the shower. Refer to the Installation Guide for the required water pressure.
- Check that the stop tap is fully open and hasn’t been turned down or off.
- Verify if any recent work on the property or nearby road has affected the water supply.
- Assess whether multiple water outlets are in use at the same time (e.g., washing machines, dishwashers, hoses, toilets).
Note: Using other water outlets may reduce the water pressure to the shower. Would you like me to refine this further?
If this has not resolved the issue:
- Try removing the showerhead from the shower hose (unscrews like a bottle top)
- Drop the shower hose down into bath or shower tray and run the shower
- If the shower runs correctly without the showerhead it indicates that the showerhead is blocked
Poor shower performance can be avoided by regular cleaning of the showerhead. Please read our helpful guides here on How to remove a showerheadand How to clean your showerhead from limescale.
If this has still not resolved the issue:
- Unscrew the shower hose and run water through (over your water catchment area, i.e. shower cubicle or your bath. Read our helpful guide on, How to remove a shower hose if you need
- If the shower runs correctly without the hose, it indicates that your shower hose has a blockage where it could be kinked, or the lining has collapsed.
- We would recommend replacing your shower hose. You can view our range of compatible shower hoses here
If this has not resolved the issue:
This shower contains filters which we recommend being checked by a qualified tradesperson.
If this has not resolved the issue, please contact our Customer Service Team for potential repair options. You can reach our Customer Service Team by using the contact us form. To purchase spare parts please click here.
*Please note this is for High Pressure Systems (i.e. Combination Boilers) only*
For more information on water supplies, please read our helpful guides below:
Water supplies - Low pressure gravity system
Water supplies - Gravity pumped
Water supplies - Cold mains
Water supplies - Mains pressure combination boiler
Water supplies - Mains pressure unvented
Water supplies - Thermal store
