Please see below our recommendations for resolving the leak from your showerhead.
If none of the below resolves your problem, please book a service repair online. If your shower is still within warranty, please contact our Customer Service team by using the contact us form.
The showerhead may retain water after the shower has been turned off. This may drain over a few minutes. Adjusting the position of the showerhead may reduce the time it takes to drain.
Is this a new or recent installation?
Check if the shower has been connected to a mains water supply. This shower is designed to be installed on a gravity-fed hot and cold water storage tank. If you are unsure, please contact your installer.
Please read our helpful guide on low-pressure gravity system water supplies for more information on the correct water supply for a power shower.
If this has not resolved the issue:
This shower contains filters which we would recommend being checked by a qualified tradesperson.
Is this an existing installation?
Have you had any plumbing work carried out, or an alteration to your plumbing system?
This shower is designed to be installed on a gravity fed hot and cold water storage tank. If unsure, please check this with your installer.
If this has not resolved the issue:
This shower contains filters that we recommend getting checked by a qualified tradesperson.
If this has not resolved the issue, please contact our Customer Service Team for potential repair options. You can reach our Customer Service Team by using the contact us form.
To purchase spare parts please click here.
