Platinum - registration and re-registration

If you are experiencing any issues with your digital mixer, we would recommend following the reset or registration process. If none of the suggestions resolve your problem, you can book a service repair online. If your shower is still within warranty, please contact our Customer Service team by using the contact us form.

Re-setting: This simply means turning the power off to the digital mixer box for a few seconds, before turning it back on again.

Registration: This is for new installations or if you have purchased a new user interface (remote control). If you have recently had a new digital mixer shower installed then your installer will normally do this for you as part of the installation process.

Re-registering: This is the process to restore communication between the digital mixer and user interface if this has been interrupted for any reason.

To register or re-register a controller with your digital mixer, please follow the steps below:

Always ensure anything with a radio signal is switched off during the registration process - broadband routers, mobile phones, etc., as they will prevent the new controller from registering/re-registering.

First Time Registration

• Ensure power is OFF to the digital mixer (black box).
• Bring the user interface within 1 metre of the digital mixer.
• Insert the three AA batteries into the user interface.
• The clock will display 4:00 if not registered (depending on the age of your digital mixer, you may see 'r04' for a moment before it changes to 4:00)
• If it shows 10:00, it has already been registered, in which case, see the next section 'Re-Registration'
• Turn the power ON to the digital mixer.
• The valve will now initiate its start-up process, travelling from cold - hot - cold (for about 15 seconds). If it does not, check its power supply.
• It will ‘buzz’ during this time.
• During this time, a water droplet symbol appears on the bottom left of the user interface screen while the user interface and digital mixer are registering. The out of range symbol will be displayed as well.

• The unit will beep four times.
• The water drop symbol will then disappear. 
• The user interface and digital mixer have registered. 
• The out of range symbol will also be displayed for a short time only. If the out of range symbol still appears, press the power button after 15 seconds. Press again if you were too fast.
• Turn on the digital mixer to test. If the unit does not start, repeat the above setup, ensuring no radio interference is present. Leave a battery out for at least 5 seconds before re-inserting to clear the memory.

• Re-Registration
• Ensure power is OFF to the digital mixer (black box) and batteries have been removed from the user interface.
• Bring the user interface within 1 metre of the digital mixer.
• Insert the three AA alkaline batteries into the user interface.
• Press and hold both the '1' and '+' buttons until 'END' appears (10 – 15 seconds). This must be done within 15 seconds of inserting batteries. This process is disabled for a new unregistered user interface, which displays 4:00 as the time.

• Turn the power ON to the digital mixer. Wait 2 seconds.
• Momentarily press both the '1' and '+' buttons. If you press and hold them for too long or twice, 'ERR' appears.
• If three dashes, then the word 'SET' appears on the screen, the user interface and digital mixer have been correctly re-registered. The out-of-range symbol will also be displayed.

• Wait 15 seconds and press the '1' button. The unit will operate, and the out-of-range symbol will vanish.
• If the 'ERR' appears, the user interface and digital mixer have not been correctly re-registered. This may be because a timeout or other error has occurred during setting, the black box transmitter is not working, or the black box has not been turned on.

If this has not resolved the issue, please contact our Customer Service Team for potential repair options. You can reach our Customer Service Team by using the contact us form. To purchase spare parts, please click here.