Please see below our recommendations for resolving the flow issue from your power shower. If none of the suggestions resolve your problem, you can book a service repair online. If your shower is still within warranty, please contact our Customer Service team by using the contact us form.
- Please ensure there is power to the shower and that the pull cord or fuse spur switch is on.
- Check that the shower has sufficient water pressure.
- Check that the stop tap has not been turned down or off.
- Ensure you have not run out of stored water.
Please read our helpful guide on water supplies - low-pressure gravity system for more information on the correct water supply for a power shower.
If this does not resolve the issue:
- Try removing the showerhead from the shower hose (unscrews like a bottle top).
- Drop the shower hose down into the bath or shower tray and run the shower.
- If the shower runs correctly without the showerhead, it indicates that the showerhead is blocked.
- Poor shower performance can be avoided by regular cleaning of the showerhead.
Please read our helpful guides here on how to remove a showerhead and how to clean your showerhead from limescale.
If this has still not resolved the issue:
- Unscrew the shower hose and run without (only if over a water catchment area).
- Read our helpful guide here on how to remove a hose.
- If the shower runs correctly without the hose, it indicates that your shower hose may be kinked or the lining has collapsed. We would recommend replacing your shower hose.
View our range of shower hoses here.
If this has not resolved the issue:
- Whilst the shower hose is still dropped down, run the shower on full cold for a minute or two.
