My Digital Shower Wasn’t Getting Hot—Here’s What Worked

Please see below our recommendations for resolving the temperature issue from your digital mixer shower. If none of the suggestions resolve your problem, you can book a service repair online. If your shower is still within warranty please contact our Customer Service team by using the contact us form.

Please ensure your water pressures are stable and nominally equal and that your hot water supply is 55-65°C.


If this has not resolved the issue:

If your shower is connected to a Combination Boiler, ensure it is firing up.
If connected to an Unvented Cylinder or Thermal Store, please check you have hot water in the rest of your property.

For more information on water supplies, please read our helpful guides below:

Supplies suitable for a pumped digital shower:
Water supplies - Low pressure gravity system

Supplies suitable for a high pressure digital shower:
Water supplies - Cold mains
Water supplies - Mains pressure combination boiler
Water supplies - Mains pressure unvented
Water supplies - Thermal store


If this has not resolved the issue:

Refer to your Installation and User Guide regarding "Maximum Showering Water Temperature" to ensure the temperature is set correctly.


If this has not resolved the issue:

Unscrew the showerhead from the hose/arm
Run the shower without it attached, ensure it is over a water catchment area

Please read our helpful guide on How to remove a showerhead.


If this has resolved the issue:

The showerhead may be blocked. We recommend that you descale the showerhead with a plastic kettle descaling solution.

Poor shower performance can be avoided by regular cleaning of the showerhead.

Please read our helpful guide on How to clean your showerhead.


If this has not resolved the issue:

*If applicable* Unscrew the hose and run the shower without it attached (only if over water catchment area).

Please read our helpful guide on How to remove a hose.


If this has resolved the issue:

Your shower hose maybe kinked or the lining has collapsed. We would recommend replacing your shower hose. View our range of shower hoses here.


If this has not resolved the issue:

This shower contains filters and non-return valves which we would recommend being checked by a qualified tradesperson.


If this has not resolved the issue, please contact our Customer Service Team for potential repair options. You can reach our Customer Service Team by using the contact us form. To purchase spare parts please click here.