Please see below our recommendations for resolving the temperature issue with your mixer shower. If none of the below resolves your problem, please book a service repair online.
If your shower is still within warranty, please contact our Customer Service team by using the contact us form.
*Please note this is for High Pressure Systems (i.e., Combination Boilers) only*
For more information on water supplies, please read our helpful guides below:
Water supplies - Low-pressure gravity system
Water supplies - Gravity pumped
Water supplies - Cold mains
Water supplies - Mains pressure combination boiler
Water supplies - Mains pressure unvented
Water supplies - Thermal store
Is this a new or recent installation?
The shower may have been fitted with reversed supplies. You will need to contact your installer to check this. More information on Reversed Supplies can be found in the Installation and User Guide supplied with your product. To view an online copy of the installation guide, please click here to search for your product information.
If this has not resolved the issue:
Hot water is not reaching the shower. Please ensure there is a hot supply to the shower. Contact your installer to check the supply and filters.
Existing installations:
Please ensure there is a hot supply to the shower. If your shower is connected to a Combination Boiler, ensure it is firing up. If connected to an Unvented Cylinder or Thermal Store, please check you have hot water in the rest of your property.
If this does not resolve the issue:
1) Try removing the showerhead from the shower hose (unscrews like a bottle top)
2) Drop the shower hose down into the bath or shower tray and run the shower
If the shower runs correctly without the showerhead, it indicates that the showerhead is blocked.
Poor shower performance can be avoided by regular cleaning of the showerhead.
Please read our helpful guides here on How to remove a showerhead and How to clean your showerhead from limescale.
If the issue persists:
1) Unscrew the shower hose and run without (only if over a water catchment area). Read our helpful guide here on How to remove a hose
If the shower runs correctly without the hose, it indicates that your shower hose may be kinked, or the lining has collapsed. We would recommend replacing your shower hose
View our range of shower hoses here
If the issue is not in your hose or showerhead, check the filters:
This shower contains filters, which we recommend being checked by a qualified tradesperson.
If this does not help to resolve the issue, please contact our Customer Service Team for potential repair options. You can reach our Customer Service Team by using the contact us form. To purchase spare parts, please click here.
