Please see below our recommendations for resolving the flow issue with your electric shower.
If the below does not help in resolving your problem, please book a service repair online. If your shower is still within warranty, please contact our Customer Service team by using the contact us form.
- Are the lights still on at the shower and pull cord/isolation switch?
- Please ensure there is a sufficient water supply to the shower.
- Check that the stop tap has not been turned down.
- Are there other outlets on at the same time?
- Has any work been carried out on your property or nearby roads that might be affecting the water supply?
If this does not resolve the issue:
- Try removing the showerhead from the shower hose (unscrews like a bottle top).
- Drop the shower hose down into the bath or shower tray and run the shower.
If the shower runs correctly without the showerhead, it indicates that the showerhead is blocked.
Poor shower performance can be avoided by regular cleaning of the showerhead.
Please read our helpful guides here on how to remove a showerhead and how to clean your showerhead from limescale.
If the issue persists:
- Unscrew the shower hose and run without (only if over a water catchment area). Read our helpful guide here on how to remove a hose.
If the shower runs correctly without the hose, it indicates that your shower hose may be kinked, or the lining has collapsed. We would recommend replacing your shower hose.
View our range of shower hoses.
If the issue still occurs and the lights go off, or the shower trips the electrical supply:
Please ensure there is power to the shower and that the pull cord or fuse spur switch is on. If there is no power to the shower unit, you will need a qualified electrician to investigate a possible electrical supply issue.
If this has not resolved the issue, please contact our Customer Service Team for potential repair options. You can reach our Customer Service Team by using the contact us form. To purchase spare parts, please click here.
