Please see below our recommendations for resolving the leak from your mixer shower. If none of the suggestions resolve your problem, please book a service repair online.
If your shower is still within warranty, please contact our Customer Service team by using the contact us form.
*Please note this is for High Pressure Systems (i.e., Combination Boilers) only*
For more information on water supplies, please read our helpful guides below:
Water supplies - Low-pressure gravity system
Water supplies - Gravity pumped
Water supplies - Cold mains
Water supplies - Mains pressure combination boiler
Water supplies - Mains pressure unvented
Water supplies - Thermal store
Is this a new or recent installation?
Check the connection between the hose and the valve to ensure it is tightly secured.
Please read our helpful guide on How to fit a hose
We recommend that you contact your installer to check that the water pressure to the shower is not excessive.
For the Expert: If the water pressure exceeds 5 bar maintained/10 bar static, then a Pressure Reducing Valve (PRV) may need to be installed as close to and after the property's incoming cold mains stop tap. Please ensure all inlet/outlet pipe connections are correctly fitted and tight. Please also check that the filters have been fitted securely.
Is this an existing installation?
Check the connection between the hose and the valve to ensure it is tightly secured.
Please read our helpful guide on How to fit a hose
Check that the seals and cartridge are not damaged.
If this has not resolved the issue, please contact our Customer Service Team for potential repair options. You can reach our Customer Service Team by using the contact us form. To purchase spare parts, please click here.
