Please see below our recommendations for resolving the temperature issue with your mixer shower. If none of the below resolves your problem, please book a service repair online.
If your shower is still within warranty, please contact our Customer Service team by using the contact us form..
*Please note this is for High Pressure Systems (i.e. Combination Boilers) only*
For more information on water supplies, please read our helpful guides below:
Water supplies - Low pressure gravity system
Water supplies - Gravity pumped
Water supplies - Cold mains
Water supplies - Mains pressure combination boiler
Water supplies - Mains pressure unvented
Water supplies - Thermal store
Please ensure your hot water supply is 60-65°C.
If this does not resolve the issue:
1) Try removing the showerhead from the shower hose (unscrews like a bottle top).
2) Drop the shower hose down into the bath or shower tray and run the shower.
If the shower runs correctly without the showerhead, it indicates that the showerhead is blocked.
Poor shower performance can be avoided by regular cleaning of the showerhead.
Please read our helpful guides here on how to remove a showerhead and how to clean your showerhead from limescale.
If the issue persists:
1) Unscrew the shower hose and run without (only if over water catchment area) Read our helpful guide here on how to remove a hose.
2) If the shower runs correctly without the hose, it indicates that your shower hose may be kinked, or the lining has collapsed. We would recommend replacing your shower hose.
View our range of shower hoses here.
Still persisting?
Check to see if there is a flow regulator at the top of the shower hose (a small coloured disk). This helps to regulate the flow and temperature on high-pressure systems.
Please contact our Customer Services Team to purchase. Please note: Do not fit flow regulators in TMV2 applications.
Does the maximum temperature need adjusting?:
Adjust the maximum temperature setting. This can be found under “Commissioning" in the Installation and User Guide. If you would like to view an online copy of the installation guide please click here to search for your product information.
If none of the above solves the issue, please contact our Customer Service Team for potential repair options. You can reach our Customer Service Team by using the contact us form. To purchase spare parts, please click here.
