Please see below our recommendations for resolving the flow issue from your shower. If your shower is still within warranty, please contact our Customer Service team by using the contact us form.
First check:
Does the shower have sufficient water pressure?
Check that the stop tap has not been turned down
Are there any other outlets on at the same time?
Please note that any appliance that uses water is classed as a water outlet. This includes washing machines, dishwashers, hoses, and toilets.
If this does not resolve the issue:
1) Try removing the showerhead from the shower hose (unscrews like a bottle top)
2) Drop the shower hose down into the bath or shower tray and run the shower.
If the shower runs correctly without the showerhead, it indicates that the showerhead is blocked.
Poor shower performance can be avoided by regular cleaning of the showerhead.
Please read our helpful guides here on How to remove a showerhead and How to clean your showerhead from limescale.
If this has still not resolved the issue:
1) Unscrew the shower hose and run without (only if over a water catchment area)
Read our helpful guide here on How to remove a hose
If the shower runs correctly without the hose, it indicates that your shower hose may be kinked, or the lining has collapsed. We would recommend replacing your shower hose
View our range of shower hoses here
If the issue is persisting:
The shower and pump may contain filters, which we would recommend being checked by a qualified tradesperson.
Please contact our Customer Services Team if you need further advice, by using the contact us form.
